COVID-19 (Coronavirus) Latest Updates
The situation concerning the spread of coronavirus (COVID-19) across the UK is escalating rapidly with new cases being announced daily. At Limesquare Vehicle Rental we are taking this spread very seriously and our overarching priority remains to ensure the safety and wellbeing of both our employees and our customers whilst seeking to operate 'business as usual'.
We are committed to supporting the Government's position with respect to COVID-19 and to play our part in keeping Britain moving at this time. We are a key supplier to many individuals and organisations within local and national authorities, bluelight services as well as the logistics/distribution sector across the country. We are relied upon to provide vehicles and fleet management to these entities on a daily basis.
As the impact of COVID-19 becomes more widespread there may be service level interruptions along the way however we will always use our best endeavours to fulfil all requirements. Nonetheless, we unfortunately cannot guarantee all aspects of normal service provision at this time. Detailed below are some of the changes that we are making in order to provide an effective service offering for all.
Vehicle Cleanliness
We've always taken our vehicle cleanliness seriously but recognise that this is more important now than ever. In addition to our usual rigorous cleaning processes, your key controls – including steering wheel, indicator/wiper stalks, gear lever, handbrake, central dashboard/console, mirrors, door handles/sills and key – will all be disinfected prior to handover.
Operating Hours
Effective from 1st August 2020 our branches all return to standard hours of trading. Please visit the webpage of your local Limesquare branch for opening hours. Out of hours service provision continues to remain in effect. If you require breakdown assistance outside of our operating hours please dial 0871 200 3313.
Branch Access and Personal Contact
Our branches remain open for business with changes in order to keep our employees and customers safe. Our branches have been modularised with the cessation of inter-company transfers and branch teams have been placed on weekly rotas. We are cleaning regularly, especially in our high traffic areas; all surfaces and door handles are being wiped down with the appropriate disinfectants. We are providing access to hand sanitiser and soap for all customers and employees whilst in branch and we are asking that social distancing etiquette of three (3) metres or more is adhered to whilst being served. If you would prefer to minimise your time in our branch then please make your arrival known to a member of our hire desk team and then return to your vehicle. We will then contact you when you are next to be served.
For the protection of our customers and our employees we have made some changes to how we handle personal interactions. You may find our colleagues wearing gloves and taking greater precautions over the handling of keys and paperwork whilst with you. This is for everyone's benefit and we ask you respect the instructions of our agents during this time.
Employees
Our employees are here to assist you but their health and well-being are of paramount importance to us. We're encouraging everyone to follow the guidance issued by the Government and Public Health England with respect to social distancing and personal hygiene etiquette. Any employee feeling unwell or living with a family member who is feeling unwell is encouraged to self-isolate at home. We kindly ask that you follow the same practices and do not visit today if you have a cough or fever or where you have travelled outside of the UK within the last fourteen (14) days.
Servicing, Maintenance and MOTs
It is important that our vehicles in operation continue to be maintained in accordance with manufacturer guidelines in order to protect warranties. You continue to remain responsible for your daily vehicle checks, providing us with accurate monthly mileage reports for the vehicles and for taking the vehicles on hire from us to your Limesquare authorised service centre. Our servicing partners all continue to be operating a near uninterrupted service to ensure your Limesquare wheels can continue to turn.
It is important that we continue to respect the MOT anniversaries as they fall due and therefore will arrange the scheduling of these with you on an ongoing basis. For the safety of all our customers we are not offering MOT deferment at this time.
Deliveries and Collections
As a result of the COVID-19 emergency we are experiencing a high volume of enquiries. Whilst we aim to deal with all requests received as swiftly as possible we have made changes to routine service offerings during this emergency. Where you have requested a delivery or collection service in the past, owing to Government advice surrounding social distancing we have had to place restrictions on this service.
It is important that we continue to ensure our customers have access to vehicles, we are therefore prioritising access to our branches and delivery services for those requiring vehicles. Unless otherwise agreed and confirmed with us, if you would like to return a vehicle then we ask that you return this to your nearest Limesquare branch even on occasions where that location may not be the one responsible for managing your account. It is your responsibility as the hirer to ensure that a vehicle returns safely to us and hire charges will continue to accrue until the vehicle has been returned and inspected to verify no damage present.
Delivery/collection request slots are being booked on a first come first served, vehicle by vehicle, basis. All vehicle transfers are being charged at our standard tariff of £1.75 + VAT per mile (nearest Limesquare branch to delivery/collection address). For the protection of our customers and our employees we have made some changes to how we handle interactions during the course of deliveries/collections. You may find our colleagues wearing gloves and taking greater precautions over the handling of keys and paperwork whilst with you. This is for everyone's benefit and we ask you respect the instructions of our agents during this time. Hire charges will continue to accrue whilst you wait for a collection, if you require the vehicle to be returned sooner then you are welcome to bring it to your nearest Limesquare branch.
Damage
All vehicles continue to be processed through our valeting and damage control procedures for your peace of mind. If a vehicle is collected/returned damaged then the vehicle will remain on hire to you on 'Loss of Use' whilst the vehicle is inspected, estimated and then repaired. It remains a customer's responsibility to ensure that a vehicle returns to us in the same condition as it was hired out in (fair wear and tear accepted).
Vehicle body repair centres are not deemed an essential business service by the Government and therefore many centres have opted to close at this time. To expedite the return procedures, and assist with minimising loss all around, we are encouraging all customers to repair their own vehicles at an insurance approved body repair centre local to them where available. Our regular bodyshops, where operational, are all under increased strain during this crisis which may result in delays to your hire vehicle being estimated/repaired, thereby increasing the downtime and loss of use charges.
